Frequently Asked Questions
Everything you need to know about our WordPress services
WordPress Maintenance
Our WordPress maintenance includes regular updates, security monitoring, daily backups, performance optimization, uptime monitoring, and plugin/theme management.
We monitor your site daily and apply updates as soon as they’re available, ensuring compatibility and security without disrupting your site.
We test all updates before applying them. If an issue occurs, we have daily backups and can restore your site immediately at no extra cost.
Yes, we specialize in malware removal and site recovery. We’ll clean your site, strengthen security, and implement measures to prevent future attacks.
Hosting
Our hosting is specifically optimized for WordPress with built-in caching, CDN, automatic backups, security hardening, and expert support – all managed for you.
Yes, we offer free site migration with zero downtime. Our team handles the entire process, ensuring a smooth transition.
All hosting plans include 24/7 expert support, proactive monitoring, and unlimited support tickets with fast response times.
Yes, we offer a 30-day money-back guarantee on all hosting plans. If you’re not satisfied, we’ll refund your payment in full.
White Label Services
White label services allow agencies and freelancers to resell our WordPress maintenance and hosting under their own brand, with us handling all the technical work.
No, everything is branded as your service. We work behind the scenes, and all communication goes through you to your clients.
Yes, you have complete control over pricing. You purchase our services at wholesale rates and charge your clients whatever you choose.
We provide dedicated partner support, technical resources, training materials, and a partner portal to manage all your clients efficiently.
Pricing & Billing
No, we don’t charge setup fees. You only pay the monthly subscription for the plan you choose.
Yes, all plans are month-to-month with no long-term contracts. You can cancel anytime with no penalties.
Yes, we offer volume discounts for agencies and businesses managing multiple WordPress sites. Contact us for custom pricing.
We accept all major credit cards, PayPal, and ACH transfers for annual plans.
We accept all major credit cards, PayPal, and ACH transfers for annual plans.
Security
We use multiple security layers including firewall protection, malware scanning, brute force prevention, SSL certificates, and regular security audits.
Yes, we perform daily automated backups with 30-day retention. You can also request manual backups anytime.
We’ll immediately clean and restore your site at no additional cost, investigate the breach, and implement additional security measures.
Yes, all our hosting plans include free SSL certificates with automatic renewal.
Technical
We support all current PHP versions and can easily upgrade your site to the latest stable version for optimal performance and security.
Yes, performance optimization is included in all plans. We optimize images, implement caching, minify code, and use CDN delivery.Yes, performance optimization is included in all plans. We optimize images, implement caching, minify code, and use CDN delivery.
Absolutely. We specialize in WooCommerce optimization, security, and maintenance with specific expertise in e-commerce requirements.
We offer custom development services separate from maintenance plans. Contact us to discuss your specific requirements and get a quote.
Still have questions?
Can’t find the answer you’re looking for? Our support team is here to help.